Returns and Duties
- Do you accept returns?
Since we are such a small company, and a business trying to accomplish some social good, we ask that you take your time when shopping, and do not order multiple sizes when you only intend to keep one item. Accurate measurements are listed with each item. Extensive returns will ultimately impede our ability to achieve our goals; we ask our customers to make thoughtful purchases.
If your order has not begun processing and you need to cancel, we would be happy to oblige. However, there will be a small cancellation fee, depending on the form of payment you used.
If your item arrives damaged or defective we will replace it. Please photograph the item and contact us within 24 hours.
Items that have been customized are final sale. This means if you contact us for a customization that item cannot be returned. We're happy to customize, just want everyone to be aware that after that is completed it isn't a standard item any longer and cannot be restocked. No returns, no exchanges.
All returns are for store credit and must be initiated within 15 days of receipt of the item. All items must be in like new condition with no indications of wear. Once we receive your item we will inspect it and issue a store credit. We do not cover return shipping costs, refund initial shipping charges, or provide return shipment labels. We ask that you consider tracking and insuring your package as we will not take responsibility of the item until it is in our possession. Please contact us to initiate the return process.
Our quality standards are very high and we will support you if your item needs some repairs after cumulative wear and tear. You’re not just abandoned, if anything comes up, even years after purchase, we can do our very best to talk you through repairs.
- What's the deal with duties?